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  1. CURRENT LEAD TIMES // All Repairs 3-5 weeks
  2. Immersion Research gear receives 15% off repair services
  3. Not sure where to start? Get in touch with our repair team now!

 (814)-395-9191

 info@immersionresearch.com

The Repair Process

Is Your Gear Worth Repairing?

Before you send us your gear, please consider if it's worth repairing. If we determine your gear is beyond repair, we will not issue refunds for shipping and may not issue refunds for any work started.

Our team is happy to help you assess your gear virtually! Contact our repair team and send clear photos of both the inside and outside of the item. 

Please note that we do not repair knock-off dry suit brands.  For more information, read: A Quick Word on Knock Off Dry Suits.

Our Repair Process

Here's how our repair process works:

Step 1: Add Repair Services to Your Cart

Select the repair service needed for each item and add it to your cart. Please include a separate service for each item (e.g., if you have two dry suits, add two Neck Gasket Replacements).

If you're unsure about what your gear needs, choose:

  • Pressure Test for dry suits and dry tops

  • Patching for spray skirts

Each repair service has an area where you can leave specific notes for our repair team.

Step 2: Checkout

Review your cart to ensure each item has a corresponding repair service. Then, choose either "Ship" or "Pick Up (Drop Off)." If you choose to ship, our system will determine the shipping location based on current repair lead times and your zip code.

Step 3: Shipping and Drop-off Instructions

You'll receive a confirmation email with detailed shipping or drop-off instructions.

  • If shipping: Use the provided address and include your #RA (Repair Authorization number). Please do not include any extra items like bags. You are responsible for the shipping costs to our facility.

  • If dropping off: Have your #RA ready when you arrive.

Step 4: We Receive Your Gear

Once we receive your gear, it enters our repair queue. You can check our website for current lead times. For updates on your repair, contact our Support Chat with your name and #RA.

Step 5: Receive Your Repaired Gear

  • For shipped items: You'll receive tracking information. Return shipping is paid at checkout.

  • For pick-up: We'll email or call you when your repaired gear is ready for collection.