The Repair Process

Step 1: Add repair services to your cart

1. Select the repair service needed for each item and add to cart.
2. Include a separate service for each item (e.g., 2 Dry Suits = 2 Neck Gasket Replacements).
3. If unsure about what your gear needs, choose:
   • Pressure Test for dry suits and dry tops
   • Patching for spray skirts
4. Each repair service has an area to leave notes for the repair team.

Step 2: Checkout

1. Review your cart: ensure each item has a corresponding repair service.
2. Choose "Ship" or "Pick Up (Drop Off)".
3. For shipping, our system determines the location based on:
   • Current repair lead times
   • Your zip code

Step 3: Post-Checkout Instructions

1. You'll receive a confirmation email with shipping/drop-off instructions.
2. If shipping:
   • Use the provided address
   • Include your #RA
   • Don't include extra items (e.g., bags)
   • You're responsible for shipping costs to us
3. If dropping off:
   • Have your #RA ready

Step 4: We Receive Your Gear

1. Your gear enters our repair queue.
2. Check our website for current lead times.
3. For updates, contact Support Chat with your name and #RA.

Step 5: Receive Your Repaired Gear

1. For shipped items:
   • You'll get tracking information
   • Return shipping is paid at checkout
2. For pick-up:
   • We'll email or call you when ready