The Process
Scenario 1: You know what you need.
If you know what repairs you need, select "Repairs a la Carte" in the dropdown menu. Add what type of gear you are sending us and what repair services you need to your cart, and place your order. All repairs fees are to be paid up front.
You will have the opportunity to leave any additional notes to our repair team prior to check out.
Scenario 2: No clue what you need!
If you aren't too sure what your gear needs, select "Diagnostic" in the dropdown menu. Add what type of gear you are sending us and select the corresponding diagnostic service. Note: dry suit diagnostics include the cost of a professional wash and pressure test. Dry tops and spray skirts will undergo a visual inspection prior to any work.
You will have the opportunity to leave any additional notes to our repair team prior to check out.
Shipping
When you check out, you will see a shipping charge. This is a prepaid label for return shipping from our repair facilities. This is automatically calculated at checkout. You are responsible for getting the gear to us.
After Check Out
Once you've placed your order, you will receive a follow up email with instructions on where and how to send the gear. If you do not receive this email within 10 minutes, contact us. Please note, we have two repair locations. We will tell you which location to send the gear.
Gear makes it to the Repair Shop
The first thing we'll do when we receive your item is a full inspection. If we determine that additional repairs may be necessary, we'll contact you prior to proceeding. If you don't get back to us within 10 days regarding the additional repairs, we'll only proceed with the requested repairs, then get your gear back to you.
You can expect most repairs to be completed and back on their way to you after two weeks. You'll get a tracking number once your gear has shipped.
Status Updates
Looking for a status update? Using the Support Chat (bottom right corner), provide your name and your order number starting with #RA as a reference. We will respond with an update within 1-2 business days.
Not seeing the information you're looking for? Contact us.